Welcome to Cascadia Overland Co. These Terms of Service ("Terms") govern your access to and use of our website (cascadiaoverland.com), products, and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Use of Services
You must be at least 18 years old to purchase from us. You agree to use the Services only for lawful purposes and in accordance with these Terms.
2. Ordering & Payment
- All orders are subject to acceptance and availability.
- Prices are listed in USD and exclude taxes, shipping and any applicable fees, which are added at checkout or on your invoice.
- Payment is due when you order, unless your quote or invoice sets out a deposit and payment schedule.
- Camper orders are fully refundable until you sign the Vehicle & Order Specification Form. After that, the order is final and deposits and payments are non-refundable. See our Refund, Cancellation & Return Policy.
3. Custom Orders & Production
Our truck campers are built to order. Production starts when you sign the Vehicle & Order Specification Form. Lead times are estimates and may change because of supply chain, shipping or customization. If your delivery will be well past the lead time we quoted, we will tell you the new estimated date and you may cancel for a full refund.
4. Shipping & Delivery
We ship within the contiguous United States. Campers shipped fully assembled are inspected and prepared at our Monroe, WA facility before shipment. Disassembled and factory drop-shipped campers ship directly from overseas. Delivery times are estimates. Risk of loss passes to you on delivery.
5. Returns and Refunds
Camper orders are fully refundable until you sign the Vehicle & Order Specification Form. After that, the order is final, and delivered campers can't be returned. This does not affect your warranty or your rights if what we deliver is defective or not what you ordered. See our Refund, Cancellation & Return Policy.
6. Warranty
Your camper is covered by our Limited Warranty. Branded appliances, components made by others, and the battery are covered by their makers' warranties.
7. Intellectual Property
All content on our site (text, images, logos, designs) is owned by Cascadia Overland Co. or our licensors. You may not reproduce, distribute, or create derivative works without our written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Cascadia Overland Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products. Our total liability shall not exceed the amount you paid for the product in question.
9. Indemnification
You agree to indemnify and hold Cascadia Overland Co. harmless from any claims arising from your misuse of our products or violation of these Terms.
10. Governing Law
These Terms are governed by the laws of the State of Washington, USA, without regard to conflict of law principles.
11. Changes to Terms
We may update these Terms at any time. Continued use of the Services after changes means you accept the new Terms. Changes do not apply to an order you have already placed; that order stays under the Terms in effect when you placed it.
12. Contact Us
For questions about these Terms, contact us at sales@cascadiaoverland.com.