Refund policy

Return, Cancellation & Refund Policy

At Cascadia Overland Co., we design and build products intended for real-world use — on-road and off-grid. Many of our products, especially campers, are custom-built and allocated to a specific vehicle and customer. For that reason, returns and cancellations are governed by the production milestone outlined below.

Camper Orders – Refund Policy

Camper orders are fully refundable up until the Vehicle & Order Specification Form is completed and signed.

The Vehicle & Order Specification Form confirms the customer's vehicle details, final configuration, and all technical and contractual terms required to release the camper into production. No manufacturing, materials allocation, or production scheduling occurs until this form is signed.

Once the Vehicle & Order Specification Form is signed, production is considered officially started. At that point:

• The order becomes final and non-refundable
• Any deposits or payments made become non-refundable
• Cancellations are no longer possible

This applies to all camper models, configurations, and payment types (deposit or paid in full).

Other Products

For non-camper items such as:

• Bumpers and armor
• Accessories and add-ons
• Custom or made-to-order components

Orders become final and non-refundable once they enter production, fabrication, or are allocated to a specific build or shipment.

Customer Acknowledgement

By signing and submitting the Vehicle & Order Specification Form, the customer acknowledges and agrees that:

• The camper is released into production
• Materials and fabrication capacity are committed
• The order is custom and built specifically for their vehicle
• All payments become non-refundable at that point

Customers are strongly encouraged to review all product details, vehicle fitment, and configuration options carefully, and to contact our team with any questions before signing the Vehicle & Order Specification Form, to ensure proper compatibility and expectations.