Warranty

Warranty Policy

What's covered, for how long, and how our warranty support process works.

Real Accountability

We stand behind what we build.

At Cascadia Overland Co., we stand behind the quality, durability, and craftsmanship of our truck campers. Every model is designed in the US, manufactured through trusted specialized partners, and thoroughly inspected at our US facility prior to delivery.

Rather than offering returns, we stand firmly behind our products with a 24-month limited warranty against defects in materials or workmanship, beginning on the original date of installation or shipment.

What's Covered

24-Month Limited Warranty

Cascadia Overland Co. warrants all campers and accessories against defects in materials or workmanship for twenty-four (24) months from the original date of purchase or delivery. Coverage includes:

  • Manufacturing defects
  • Faulty workmanship
  • Component or hardware failures
  • Issues related to fit or assembly
  • Defects that impact safety, performance, or reliability

Remedy

How we make it right

If a covered issue occurs, Cascadia Overland Co., at its discretion, will repair or replace the affected part or component. Repairs and replacement parts will be supplied from our inventory whenever available. For certain components there may be a lead time if we do not have the component in stock.

What's Not Covered

Exclusions

This warranty does not apply to:

  • Normal wear and tear from regular use
  • Damage caused by accidents, impacts, abuse, or improper handling
  • Failure to follow recommended installation, use, or maintenance guidelines
  • Damage caused by environmental exposure beyond intended use
  • Aftermarket modifications or alterations that affect the original design or structure
Note: Unauthorized modifications or changes may void all or part of the warranty coverage. We rely on fair and reasonable assessment for claims, and we ask our customers to do the same. Purely cosmetic issues that don't compromise safety, performance, or structural strength are generally not included under warranty.

How Our Support Process Works

Simple, responsive, hassle-free

We aim to make warranty service simple, responsive, and hassle-free. Here's how it works:

1

Submit a warranty claim by contacting team@cascadiaoverland.com

2

Provide clear photos or documentation to help our team evaluate the issue

3

Receive a prompt response from our support staff

4

We coordinate repair or replacement as needed

5

Parts ship from our warehouse if available, otherwise they are ordered

Questions about warranty coverage? Reach out — we're here to help.

Email: team@cascadiaoverland.com  |  Phone: (425) 908-0259  |  Mon–Fri 9am–5pm